Privacy Policy
Last updated: 5 November 2026
This Privacy Policy explains how the Hawa Cabs mobile application collects, uses, stores, and protects information when you use the app.
1. Developer and contact
App: Hawa Cabs
Developer contact: cc@hawacabs.com
Address: 109/1H, Anna Nagar, Dindigul, Tamil Nadu 624001, India
Website: hawacabs.com
2. Information we collect
Depending on the features you use, the app may collect:
- Name, to identify your account and provide booking services.
- Phone number, used for phone-number authentication and account records.
- User ID, such as the identifier assigned to your authenticated account.
- Addresses that you enter or save for pickup and booking requests.
- Photos and videos/images that you choose to take or select for profile or driver-document features.
- Booking and service information that you submit while using the app.
The app does not require an email address for phone-number sign-in. It does not use advertising or analytics SDKs for the practices described here.
3. How we use information
- Authenticate users with a mobile number and one-time password.
- Create and manage user, driver, and booking records.
- Provide pickup, ride, driver, and service features.
- Store images that you choose to upload.
- Send service-related push notifications when enabled.
- Respond to support and account-deletion requests.
4. Services used to operate the app
Hawa Cabs uses Firebase services supplied by Google, including Firebase Authentication for phone authentication, Cloud Firestore for application records, Firebase Storage for uploaded images, and Firebase Cloud Messaging for push notifications. These services process information only as needed to provide the app’s functionality.
5. Sharing
We do not sell personal information and do not use it for personalized advertising. Information may be processed by the Firebase services listed above and shared when necessary to provide the requested booking or driver service, comply with law, protect the service, or respond to a valid legal request.
6. Retention
Account, booking, address, and related service information is retained for up to one year, unless a longer period is required for legal, safety, dispute, or accounting purposes. Uploaded images are retained for the same service period unless removed sooner.
7. Security
Information is transmitted to our service providers over encrypted connections such as HTTPS/TLS. We use access controls and provider security features intended to protect stored information. No electronic system can be guaranteed to be completely secure.
8. Account and data deletion
To request deletion of your Hawa Cabs account and associated data, visit our account deletion page and submit the mobile number associated with your account. Requests are reviewed and processed within 48 hours. Some information may be retained where required by law or for legitimate safety, dispute, or accounting purposes.
9. Children
Hawa Cabs is not directed to children and is not intended for use by children.
10. International processing
Hawa Cabs does not intentionally process user data outside India. Firebase service infrastructure may be operated by Google according to its applicable service terms and infrastructure locations.
11. Changes to this policy
We may update this policy when the app or its practices change. The date at the top of this page will be updated when a revision is published.
12. Contact us
For privacy questions or deletion support, email cc@hawacabs.com.